Home Link

For Businesses

Business Services

Helping the Businesses in our Community.

Regional Services

Everything you need to know to grow in Yavapai County.

Grant Assistance

From grant research to writing services.

Data and Analytics

Research for sustainable business growth.

Quest Grant

Learn for free and earn certificates with QUEST!

About Yavapai County

Everything you need to know about commerce Yavapai County.

For Employees & Job Seekers

Career Resources

Personalized training, career counseling, scholarships, and more!

On-Demand Courses

Learn new skills and get ready for your next career move.

Job Fairs and Events

Connect with employers through local job fairs and career events.

Hot Jobs

Top Jobs, Occupations, and Skills in Yavapai County

Job Postings

Browse current job openings from local employers

Events

Loading upcoming events...

On-Demand Training

On-Demand Course Options

See and compare the different course bundles and trainings available through the BWS

On-Demand Industry Training

On-demand courses tailored to the fastest growing industries in Yavapai County

Leadership Ladder Course Bundles

Course bundles that teach technical and soft skills to current and future leaders

A la carte Courses

Choose your own individual courses.

Subject Matter Expert

Train employees and businesses in leadership, professional development, communication, and more

Back to all courses

Interpersonal Skills

$60
Self-Paced | Certificate2 Course Hours | 4 Weeks
Meeting with several people

Description

Welcome to the Interpersonal Skills workshop. We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.

learning Outcomes

  • 0 credits Outcomes:
  • Understand the difference between hearing and listening
  • Know some ways to improve the verbal skills of asking questions and communicating with power.
  • Understand what non-verbal communication is and how it can enhance interpersonal relationships.
  • Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
  • Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
  • Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people.
  • Understand how the use of facts and emotions can help bring people to your side.
  • Identify ways of sharing one’s opinions constructively.
  • Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.
  • Learn tips in making an impact through powerful first impressions, situation assessment, and being zealous without being offensive.

related courses

Home LinkThe BWS is a Division of Yavapai College.Go to yc.edu

Sign up for the BWS Newsletter

Stay in touch with the BWS and learn how we are impacting our community!
Contact Us