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Contact Center Training

$60
Self-Paced | Certificate2 Course Hours | 4 Weeks
Young woman with a headset smiling

Description

For many people, the term Contact Center relates to sales calls and telemarketers. However, a contact center can provide assistance in many different ways. A contact center can provide customer support, information technology support, and much more. The key to providing great customer service is in the training. A well-trained contact center can be the difference between gaining more customers and losing the ones you have. Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff to effectively assist your customer base is paramount.

learning Outcomes

  • How to get management involved in training.
  • Why peer training works.
  • That manners are important with a contact center.
  • How to build rapport with the callers.
  • How to deal with difficult customers.

related courses

Home LinkThe BWS is a Division of Yavapai College.Go to yc.edu

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