Home Link

For Businesses

Business Services

Helping the Businesses in our Community.

Regional Services

Everything you need to know to grow in Yavapai County.

Grant Assistance

From grant research to writing services.

Data and Analytics

Research for sustainable business growth.

Quest Grant

Learn for free and earn certificates with QUEST!

About Yavapai County

Everything you need to know about commerce Yavapai County.

For Employees & Job Seekers

Career Resources

Personalized training, career counseling, scholarships, and more!

On-Demand Courses

Learn new skills and get ready for your next career move.

Job Fairs and Events

Connect with employers through local job fairs and career events.

Hot Jobs

Top Jobs, Occupations, and Skills in Yavapai County

Job Postings

Browse current job openings from local employers

Events

Loading upcoming events...

On-Demand Training

On-Demand Course Options

See and compare the different course bundles and trainings available through the BWS

On-Demand Industry Training

On-demand courses tailored to the fastest growing industries in Yavapai County

Leadership Ladder Course Bundles

Course bundles that teach technical and soft skills to current and future leaders

A la carte Courses

Choose your own individual courses.

Subject Matter Expert

Train employees and businesses in leadership, professional development, communication, and more

Back to all courses

Quality Service

$100
Self-Paced6 Course Hours | 12 Weeks
View Course
Banking
Quality Service

Description

Service representatives often act as the "face" of their organizations and play a critical role in delivering the best experience for every customer. In this course, learners will explore theories, strategies, and techniques for delivering quality service and building customer loyalty. This course is designed for service professionals with any level of experience who want to expand their knowledge, improve their skills, and increase their understanding of customer service.

credits

  • IACET CEUs: 0.6

    features

    • Mobile-friendly
    • Audio-enabled
    • Badge and credit-awarding
    • Real-world case studies
    • Fully accessible
    • Games & Flashcards
    • Expert-supported
    • Video content

    learning Outcomes

    • Describe the benefits of providing quality customer service, identify internal customers, and identify how to help organizations excel
    • Apply best practices in customer service and employ the criteria required for a satisfactory customer experience
    • Describe the external and internal factors in a customer's experience and how these relate to the Voice of the Customer
    • Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply these practices to customer interactions
    • Differentiate between and recommend key performance indicators (KPIs) to enhance the customer experience
    • Identify different types of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to customers
    • Identify various remote customer service communication channels, e.g., online, phone, etc., and apply best practices for each channel
    • Take action to increase the loyalty of the customers served
    • Identify the benefits of customer complaints, the steps in the service recovery process, and analyze the moments of truth in real-life situations

    related courses

    Home LinkThe BWS is a Division of Yavapai College.Go to yc.edu

    Sign up for the BWS Newsletter

    Stay in touch with the BWS and learn how we are impacting our community!
    Contact Us