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PM Skills®: Conflict Management

Self-Paced3 Course Hours | 12 Weeks
View Course
Project Management
PM Skills®: Conflict Management


Because projects bring so many people together to work collaboratively, it's inevitable—conflict will happen at some point. But a properly structured conflict resolution process will not only address problems in a timely manner, it may actually spark creativity and innovation as a team finds a new pathway to complete its work.

This self-paced, fully online course will help project leaders recognize potential workplace conflicts early and intervene at the appropriate point so they can minimize disruptions. It introduces a robust infrastructure that can prevent stalemates and resentment from interfering with the team's cohesion and solidarity. And it helps guide team members through forms of self-management so they can begin to correctly organize and settle disputes on their own.


  • PMI PDUs: 3
    • Leadership PDUs: 1.75
      • Strategic & Business Management PDUs: 0.75
        • Technical PM PDUs: 0.5
          • IACET CEUs: 0.3
            • HRCI Credits: 3
              • SHRM PDCs: 3


                • Mobile-friendly
                • Audio-enabled
                • Badge and credit-awarding
                • Real-world case studies
                • Fully accessible
                • Games & Flashcards
                • Expert-supported
                • Video content

                learning Outcomes

                • Identify the different types of conflict in the workplace
                • Describe some of the major causes of workplace conflict
                • Discuss the Thomas-Kilmann conflict mode instrument
                • Consider your personal conflict style and compare it to other styles
                • Identify various conflict behaviors in the workplace
                • Describe best practices for project leaders dealing with conflict among team members
                • Explore conflict resolution strategies
                • Discuss best practices for handling difficult employees
                • Describe what constitutes dangerous conflict and consider methods for handling risky situations

                related courses

                Home LinkThe BWS is a Division of Yavapai College.Go to yc.edu

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