Home Link

For Businesses

Business Services

Helping the Businesses in our Community.

Regional Services

Everything you need to know to grow in Yavapai County.

Grant Assistance

From grant research to writing services.

Data and Analytics

Research for sustainable business growth.

Quest Grant

Learn for free and earn certificates with QUEST!

About Yavapai County

Everything you need to know about commerce Yavapai County.

For Employees & Job Seekers

Career Resources

Personalized training, career counseling, scholarships, and more!

On-Demand Courses

Learn new skills and get ready for your next career move.

Job Fairs and Events

Connect with employers through local job fairs and career events.

Hot Jobs

Top Jobs, Occupations, and Skills in Yavapai County

Job Postings

Browse current job openings from local employers

Events

Loading upcoming events...

On-Demand Training

On-Demand Course Options

See and compare the different course bundles and trainings available through the BWS

On-Demand Industry Training

On-demand courses tailored to the fastest growing industries in Yavapai County

Leadership Ladder Course Bundles

Course bundles that teach technical and soft skills to current and future leaders

A la carte Courses

Choose your own individual courses.

Subject Matter Expert

Train employees and businesses in leadership, professional development, communication, and more

Back to all courses

Frontline Manager™ Simulation: Leading a Team at Dragonfly

$359
Self-Paced10 Course Hours | 12 Weeks
View Course
Leadership
Frontline Manager™ Simulation: Leading a Team at Dragonfly

Description

This simulation course is designed to challenge and engage you while you apply your knowledge of management best practices to real-world scenarios. During the simulation, you'll experience your first three months as the newly promoted frontline manager for Dragonfly Service's sales team. You'll experience the ups and downs of coaching, mentoring, conflict resolution, and change management. Along the way, you'll manage relationships at all levels, practice open communication, set SMART goals, and more, honing your skills as a frontline manager.

credits

  • IACET CEUs: 1
    • HRCI Credits: 10
      • SHRM PDCs: 10

        features

        • Mobile-friendly
        • Audio-enabled
        • Simulation technology
        • Fully accessible
        • Expert-supported
        • Video content
        • Badge and credit-awarding
        • Real-world case studies

        learning Outcomes

        • Manage your time and priorities to model good behavior for your staff
        • Demonstrate active listening and convey clear, precise information to your staff
        • Organize work and set SMART goals to measure and manage performance
        • Apply interpersonal skills to manage relationships with staff above and below you
        • Prevent and resolve conflicts on your team
        • Oversee your work processes to ensure your team is working efficiently
        • Help staff meet or exceed job-performance standards or enact appropriate disciplinary measures

        related courses

        Home LinkThe BWS is a Division of Yavapai College.Go to yc.edu

        Sign up for the BWS Newsletter

        Stay in touch with the BWS and learn how we are impacting our community!
        Contact Us